Shipping policy

Shipping Policy

Last updated 25th August 2026

This Shipping & Delivery Policy is part of our Terms of Service (“Terms”) and should be therefore read alongside our main Terms: 

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

 

In-Store Pickup

In-store pick up (click and collect) is available  for all purchases. Pickups are available 7 days per week 10 am til 4pm, from our Warehouse at Palmer House, Tofts Farm Industrial Estate, Hartlepool, TS25 2BS,

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

 

Shipping

We offer standard shipping on all orders for all customers, delivery to your address within 5 to 7 days.

Current rates are shown at check out.

 

 Express Shipping Fees

We offer express shipping at rates appropriate to the size and weight of your parcel. Delivery times are 3 to 5 days.

Current rates are shown at checkout

If you select an express hipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.